Return & Refund Policy
At The Abaya Movement, your satisfaction is our priority. If you're not fully happy with your purchase, we offer a simple return and refund process under the terms outlined below.
✅ Return Eligibility
We accept returns within 7 days of delivery if the following conditions are met:
-
The abaya is unused, in its original packaging, and in the same condition as received.
-
The return request is made within 7 days of receiving your order.
-
You provide valid proof of purchase (order number or receipt).
❌ Non-Returnable Items
We do not accept returns for:
-
Used, damaged, or altered abayas.
-
Items returned after 7 days.
-
Clearance, sale, or final items.
-
Gift cards or promotional giveaways.
🔁 Return Process
-
Email us at 📧 kayanfekih@gmail.com with your order number and reason for return.
-
Our team will review your request and send you return instructions.
-
Ship the item back to us — return shipping costs are paid by the customer unless the product was damaged or incorrect.
-
After receiving and inspecting the item, we will process your refund within 5–7 business days.
💸 Refunds
-
Refunds are issued to your original payment method only.
-
Depending on your bank or payment provider, it may take a few extra days to reflect in your account.
-
We will notify you via email once your refund has been processed.
📦 Damaged or Incorrect Items
If your abaya arrives damaged, defective, or incorrect, contact us immediately at 📧 kayanfekih@gmail.com with:
-
Your order number.
-
Clear photos of the item received.
We will offer a free replacement or a full refund, depending on the situation.
🛑 Late or Missing Refunds
If you haven’t received your refund:
-
Check your bank or credit card account.
-
Contact your payment provider.
-
If the issue persists, contact us at 📧 kayanfekih@gmail.com.
📩 Need Help?
For any questions about returns or refunds, feel free to reach out:
📧 kayanfekih@gmail.com
📍 United Arab Emirates